Cookie Policy

Last updated: 21 September 2026

This Cookie Policy explains how MB Nirvana Group of Companies, trading as Opal Nirvana
(“we”, “us”, “our”), uses cookies and similar technologies when you visit
opalnirvana.com. It should be read alongside our Privacy Policy.

Who we are

MB Nirvana Group of Companies
GiruliĊ³ g. 5, LT-12124, Vilnius, Lithuania
Company code: 306805967
Email: support@opalnirvana.com

What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the
site to recognise your device, remember your preferences, keep your shopping basket intact
between pages, and understand how the site is being used. We also use similar technologies
such as pixels, tags and local storage, and we refer to all of these as “cookies” in this
policy.

The cookies we use

1. Strictly necessary cookies

These are required for the website to function and cannot be switched off in our systems.
They are usually set in response to actions you take, such as adding a product to your basket,
logging in, or completing a purchase.

  • WooCommerce: keeps track of your basket contents, your checkout session
    and your logged in state. Without these, you could not place an order.
  • Revolut: our payment provider sets cookies to process payments securely
    and to help detect and prevent fraudulent transactions.
  • Security and session cookies: used to protect the site and to keep your
    session secure while you browse.

2. Functional cookies

These allow the site to provide enhanced functionality and personalisation. If you do not
allow these, some features may not work as intended.

  • Wishlist, product comparison and quick view: remember the products you
    have saved or selected to compare.
  • Preferences: remember choices such as your region or display settings.
  • Elementor: used by our page builder to display pages correctly across
    different devices.
  • Tawk.to live chat: provided by tawk.to inc., lets you chat with our team
    and remembers your conversation while you browse.

3. Analytics cookies

These help us understand how visitors use the site, which pages are most visited, and where
problems occur, so that we can improve it. The information is collected in aggregate.

  • Google Analytics: provided by Google, used to measure traffic, page views
    and general usage patterns.
  • Jetpack Stats: provided by Automattic, used for basic visitor statistics.
  • Google Tag Manager: provided by Google, used to manage the analytics and
    marketing tags described in this policy.

4. Marketing cookies

These are used to measure the effectiveness of our advertising and, where permitted, to show
relevant adverts on other platforms.

  • Meta (Facebook) Pixel: provided by Meta Platforms, used to measure the
    results of advertising and to understand which actions visitors take on our site.
  • Klaviyo and Mailchimp: email marketing services used to send newsletters and
    order related messages to people who have subscribed, and to understand how those emails
    perform.

Third party services

Some cookies are set by third parties that provide services on our behalf. These providers
may process your data outside Lithuania, and in some cases outside the European Economic Area.
Where that happens, transfers are made under the safeguards permitted by the GDPR, such as the
European Commission’s standard contractual clauses or an adequacy decision.

The third parties currently used on this site are:

  • Google (Analytics, Tag Manager, and Google Fonts for typography)
  • Meta Platforms (advertising measurement)
  • Automattic (Jetpack, and Akismet spam protection)
  • Revolut (payment processing)
  • tawk.to inc. (live chat)
  • Klaviyo and Mailchimp (email marketing)

Each of these providers operates under its own privacy policy, which governs how it handles
the data it collects.

Your choices

When you first visit the site you are shown a cookie notice. You can accept or decline
non-essential cookies at that point, and you can change your decision at any time by clearing
the cookies for this site in your browser and reloading the page.

You can also control cookies directly through your browser settings, including blocking
them entirely or deleting those already stored. Please note that blocking strictly necessary
cookies will prevent parts of the site from working, including the basket and checkout.

Guidance for the most common browsers is available from their own support pages:
Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.

Your rights

Under the General Data Protection Regulation you have the right to access the personal data
we hold about you, to have it corrected or erased, to restrict or object to its processing, and
to receive it in a portable format. Where we rely on your consent, you may withdraw that consent
at any time.

To exercise any of these rights, contact us at
support@opalnirvana.com.

If you believe your data has been handled improperly, you have the right to lodge a complaint
with the Lithuanian supervisory authority, the State Data Protection Inspectorate
(Valstybinė duomenĊ³ apsaugos inspekcija), at
ada.lt.

Changes to this policy

We may update this Cookie Policy from time to time, for example when we add or remove
services that set cookies. Any changes will be published on this page with a revised “last
updated” date.

Contact

Questions about this policy can be sent to support@opalnirvana.com, or by
post to MB Nirvana Group of Companies, GiruliĊ³ g. 5, LT-12124, Vilnius, Lithuania.